Privacy Policy

Privacy Policy

Welcome to the official website of Reqal Oud. At Reqal Oud, we are committed to providing the best possible experience for all users. This includes respecting your privacy and taking all reasonable and available measures to protect your information and data, including personal data, in accordance with the applicable laws and regulations of the Kingdom of Saudi Arabia.

This Privacy Policy explains how we collect, process, use, and protect your information when you visit our website or use our mobile applications, social media pages, and other platforms associated with Reqal Oud that may involve the processing of data in any form (collectively, our “Platforms”). Please read this Privacy Policy carefully to understand how we handle your data and the practices we follow to protect it.

This Privacy Policy should be read together with our Terms of Use and any other documents referred to herein, where applicable.

How Do We Collect and Use Your Data?

We only collect, process, and use data when reasonably necessary to provide our users with the best possible services.

Some of our services may require you to register, create an account, or provide certain personal information. In such cases, we may request information such as your name, email address, and phone number.

By providing this information, you agree, to the extent permitted by applicable laws, that we may:

  • Use your information to provide you with the information and services you request.
  • Share your information with third-party service providers, whether inside or outside the Kingdom of Saudi Arabia.
  • Store your information outside the Kingdom of Saudi Arabia.
  • Use your information to respond to your questions, comments, and requests.
  • Notify you of changes to any of our Platforms.
  • Use your information to improve the services we provide.
  • Use your information to comply with our obligations under applicable laws and regulations.
  • Use your information to ensure that content on our Platforms is presented in the most effective manner for you and your electronic device.

What Information Do We Collect?

The information we may collect, including information that may be collected automatically in certain circumstances, may include but is not limited to:

  • Your Internet Protocol (IP) address.
  • Device-related information, such as device model, operating system version, unique device identifiers, and mobile network information, including your phone number.
  • Device-related information, such as crashes, system activity, device settings, browser type and language, the date and time of your request, and the referring URL.
  • Cookies and similar technologies that may uniquely identify your browser or any of your accounts on our Platforms.
  • Information, including personal data, stored locally on your device through mechanisms such as browser web storage and application data caches.
  • Location information when you use any of our Platforms, which may be collected through various technologies such as wireless network access points, mobile network towers, and IP addresses.

We may also ask you to provide certain additional personal information when registering or creating an account with us.

Why Do We Collect Your Information?

We collect, process, and use data only when reasonably necessary to provide our users with the best possible services. The purposes for which we may collect information include, but are not limited to:

  • Managing and operating our Platforms and conducting internal operations, including troubleshooting, data analysis, testing, research, statistics, and surveys.
  • Providing content tailored to your needs and preferences.
  • Complying with our legal obligations under applicable laws and regulations.
  • Improving our Platforms and ensuring that content is displayed in the most effective manner for you and your electronic device.
  • Maintaining the security and confidentiality of our Platforms.
  • Providing you with access to certain products and services.

Disclosure of Personal Information

We may disclose your information when required by applicable laws to government authorities, law enforcement agencies, and other entities legally authorized to obtain such information. We may also disclose your information to any party to the extent permitted by applicable laws and regulations.

You may choose not to provide certain personal information that we request. In general, this will not affect your ability to access and use our Platforms. However, you may be unable to access certain features or services that require such information.

Cookies and Tracking Technologies

In certain circumstances, we may collect information through the use of cookies. A cookie is a small text file that is downloaded and stored on your device to retain information and is primarily designed to enhance the services we provide.

Cookies generally occupy only a small amount of storage space on your device. We may place cookies on your device to improve your browsing experience and the functionality of our Platforms.

We may also use other tracking technologies in addition to cookies, such as pixel tags. Cookies and similar tracking technologies allow us to recognize your device and personalize your online experience. They also help us understand which services and sections of our Platforms you interact with so that we can provide you with relevant updates and information.

We may use cookies to measure traffic patterns, determine which sections of our websites are visited, and analyze transaction patterns on an aggregated basis.

We use this information to better understand our users’ browsing habits and preferences, enabling us to improve our services while taking reasonable measures to protect their data.

If you do not wish to receive cookies, you can adjust your browser settings to prevent your device from accepting them.

Consent to the Use of Our Platforms

By using our Platforms, you acknowledge and agree to be bound by the terms of this Privacy Policy and to our collection and use of your information as described herein.

Disclaimer

Reqal Oud does not guarantee that the information available on our Platforms is accurate, complete, or up to date. The information is provided for general informational purposes only, and any reliance you place on such information is entirely at your own risk. You are responsible for monitoring any changes or updates to the information available on our Platforms.

As of the date of this Privacy Policy, you acknowledge that there is no single, comprehensive general framework governing the protection of personal data in the Kingdom of Saudi Arabia. Accordingly, our processing of your data is based on our reasonable interpretation of the applicable laws and regulations that we believe are relevant, as well as generally accepted market practices among similar businesses.

You further acknowledge and agree that, to the extent permitted by applicable laws, we may classify data as Level 1 or Level 2, as applicable to the nature of the data, for the purposes and in accordance with the Cloud Computing Regulatory Framework issued on March 14, 2019, by the Communications and Information Technology Commission of the Kingdom of Saudi Arabia.

You also agree to indemnify, defend, and hold harmless Reqal Oud, its affiliates, officers, directors, employees, contractors, agents, and licensors from and against any and all losses, liabilities, expenses, damages, and costs, including court costs and reasonable legal fees, arising from or resulting from your use of the Platforms or any violation of the Terms of Use or this Privacy Policy.

If you cause any technical disruption to the Platforms or to the systems through which the Platforms are made available to you or others, you agree to be responsible for any and all losses, liabilities, expenses, damages, and costs, including court costs and reasonable legal fees, arising from or resulting from such disruption.