Exchange & Return Policy

Return and Refund Policy The process of sale and your purchase and use of the products available on this site are subject to the terms and conditions of use and service. The store may choose to accept, reject, or cancel your order in some cases, for example, if the product you wish to purchase is unavailable, if the product was priced incorrectly, or if the order is found to be fraudulent. The site will refund what you paid for orders that are not accepted or are canceled. All content on the site, including writings, designs, graphics, logos, icons, images, interfaces, symbols, software, and trademarks, are the exclusive property of the store and are protected by copyright laws. By purchasing or sending an email, you agree to receive any emails or notifications regarding the order. The site reserves the right to make any modifications or changes to its site, policies, and related agreements, including the privacy policy, as well as the terms and conditions of service and the terms of exchange and return. Product Exchange and Return Policy: Incense products can be returned within no more than 7 days from receipt of the order. To maintain product quality and preservation, they cannot be returned afterward unless there is a defect or issue with the product. All types of oud oils cannot be exchanged or returned, but incense products can be returned. The remaining quantity of oud during exchange and return is weighed, and the amount is refunded based on the weight of the product. The customer has the right to use 1 gram of the product in incense, and anything exceeding that is calculated based on the weight. In case of a defect or manufacturing error, the product will be returned after reporting it. Cases where products cannot be returned include: - When a return request is made after the specified time, which is 7 days from the date of receipt, regarding the products. - When the product has been used, damaged, or is not in the same condition as when received, or if the security seal has been removed. - Consumed products that have been used or installed. - Products that have been tampered with or had their serial numbers removed. How can I recover my money if I receive an item that is not as expected or damaged? When you receive the item in a damaged condition or not matching what was selected on the site, you can return the item to us in the same condition in which you received it, with its original packaging, within 7 days from the date of receipt. Once we receive the item, we will inspect it, and if a defect or damage is found, we will immediately proceed with refunding your money, whether it is the amount paid for the item or the amount paid for shipping and delivery.